Refund Policy
No refunds for change of mind. Steady Zero templates are instant digital downloads. If a file never arrived, is broken, isn’t as described, or you were charged twice or without permission, contact support@steadyzero.com and we’ll fix it, replace it, or refund you. Purchases are processed by Link, Stripe’s checkout partner (merchant of record), which may also refund these issues within 60 days of purchase regardless of these terms. EU and UK buyers can cancel within 14 days of purchase, or of first getting access to the files if that’s later. Email support@steadyzero.com with your order number and a clear statement that you’re cancelling, or cancel through Link, and you’ll be refunded within 14 days of your request. You can use the EU/UK model withdrawal form below, but you don’t have to. Refunds usually arrive within 3 to 7 business days, depending on your bank. A refund or chargeback ends download access for that order. You can re-download your files anytime at steadyzero.com/downloads with your order number and email. If you don’t recognize a charge, email us and we’ll sort it out (you can still contact your bank at any time). Receipts and refund confirmations are emailed automatically by Link, from an @link.com address.
Contact: support@steadyzero.com
Model withdrawal form (EU/UK)
To the operator of the Steady Zero website (steadyzero.com), support@steadyzero.com: I hereby give notice that I withdraw from my contract for the following digital content: ___. Order number: ___. Ordered on: ___. Name: ___. Date: ___.